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Warranty Policy

Will using a compatible cartridge/ink (non OEM) void my printer's warranty?

No, using 3B Inks compatible cartridges will not void your printer's warranty. Thanks to the Magnuson-Moss Warranty Improvement Act, a company cannot sell a product under the pretense that the consumer must purchase replacement parts, ink cartridges and inks, add-ons, etc., from that particular company.

Magnuson-Moss Warranty Improvement Act
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Section 2302

No warrantor of a consumer product may condition his written or implied warranty of such product on consumer's using, in connection with such product, any article or service (other than article or service provided without charge under terms of the warranty) which is identified by brand, trade or corporate name; except that prohibition of this subsection may be waived by the commission if:

  1. Warrantor satisfies Commission that warranted product will function properly only if the article or service so identified is used in connection with warranted product.
  2. Commission finds that such a waiver is in public's interest.

What does this mean for you?

This means that a manufacturer of a printer cannot void your printer's warranty because you use a ink cartridge manufactured by someone other than the printer chosen manufacturer. This prohibition includes use of re-manufactured cartridges, compatible cartridges, refill kits, etc. For more information on this act, contact the Federal Trade Commission at (202) 326-3128.

For Canon, HP, Vutek, Mutoh, Mimaki, and Roland Inks

3B Ink warrants its ink products to perform in the intended equipment according to the specifications of the specific product purchased. Should it be determined that the ink is a direct cause of a printer breakdown 3B Ink will provide the following. 

3B Ink will provide warranty repair or replacement (at its sole discretion and approval) of any print head(s) or parts that fail as a direct result of 3B Ink's ink products provided for the period covering OEM manufacturer’s warranty coverage excluding consumable parts (Ex. Wipers / S-dampeners/ filters/pumps). Company or person requesting warranty repair shall contact 3B Ink for pre-authorization and selection of a qualified repair technician to service the equipment prior to performing service on the equipment. Failure to request pre-authorization for service repair and selection will result in denial of a warranty claim.

Machines out of OEM warranty will also qualify for replacement of any print head(s)/ parts that fail as a direct result of 3B Ink's ink products and or systems provided, excluding consumable parts (Ex. Wipers/ S-dampers filters/pumps).

3B Ink’s liability under this limited warranty is limited to (a) cost of replacement parts directly damaged by the use of 3B Ink's, and (b) $500 in expenses directly associated with a technician’s labor in the replacement of damaged parts

The warranty period will be in effect as long as customer is using 3B Inks on an exclusive basis and adheres to normal maintenance requirements stated in the OEM Printers Users Manual. 3B Inks used in conjunction with any other inks other than the OEM inks will not be subject to this warranty statement.

3B Ink will not be liable for labor or material costs associated with graphic production, graphic application, equipment downtime or any other consequential damages including loss of profits or potential business sales, arising out of a warranty claim. It is the users responsibility to secure the equipment and surrounding area to prevent damage from potential ink spills, or other damages arising from a warranty claim. 3B Ink is not responsible for damages that may arise from ink spills outside of the printer or from improper care, maintenance or repair of equipment associated with normal operation.

3B Ink further warrants its ink cartridge to function as intended and in a normal fashion in its designated printer. Should a cartridge fail for any reason other than mishandling, misuse, abuse or negligence, 3B Ink will replace the cartridge through its dealer representative, or company representative where applicable, with a new cartridge of like kind.

Service calls that are conducted with the discovery that the service call was not an ink related one will be charged to the customer at the service policy rate listed in the 3B ink Service Call rate sheet. Should a call be performed by someone other than a trained 3B Ink service technician, then a local technician will be hired. 3B Ink will cover expenses charged by the service technician up to $500.




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